About the job
Responsibilities:
Monitor and analyze the end-to-end collection processes (Early- and Late);
Implementing Scoring and AI to design, review & optimize the collection processes;
Propose improvements considering performance, cost, and service quality;
Support the operational teams by driving efficiency and effectiveness;
Prepare and delivering reporting on performance to internal and external stakeholders;
Lead, develop and coach a team of 4 direct reports in different locations;
Embrace a proactive leadership role and leading by positive example;
Deliver high performance and driving efficiency and effectiveness;
Show deep understanding of collections processes, legislation & regulations, and industry best practices;
Analyzing payment behavior in different regions.
About you
Skills and experience:
3+ years of work experience in leading teams and driving performance in collections/operations/contact centers in related industry;
Strong leadership qualities, characterized above all by empathy, employee motivation and problem-solving;
Proven ability to work effectively with individual contributors, management, and cross departments;
Strong analytical skills;
Collaboration/Teamwork;
Communication and Listening;
Database management;
Statistical analysis;
Data mining;
Proficient level of SQL and Power BI;
Python for Data Analysis.
Company offer
The company offers:
The opportunity to work in a dynamic international company;
Opportunities for growth, realization of own ideas and further training;
Professional and attentive environment;
Other company benefits (home office models, learning & development platform, ect.).
Benefits:
Working in a fast-growing international finance company
Friendly atmosphere and supportive team
Flexible working hours
Possibility to work from home and from the office
Opportunities for growth, the realization of own ideas and further training
Access to LinkedIn learning with over 8000 courses
Professional and attentive environment
Competitive Fringe benefits