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Modern Work Space

Lead Strategy & Analytics - Pactum

Poznań, Poland


About the job


  • Monitor and analyze the end-to-end collection processes (Early- and Late);

  • Implementing Scoring and AI to design, review & optimize the collection processes;

  • Propose improvements considering performance, cost, and service quality;

  • Support the operational teams by driving efficiency and effectiveness;

  • Prepare and delivering reporting on performance to internal and external stakeholders;

  • Lead, develop and coach a team of 4 direct reports in different locations;

  • Embrace a proactive leadership role and leading by positive example;

  • Deliver high performance and driving efficiency and effectiveness;

  • Show deep understanding of collections processes, legislation & regulations, and industry best practices;

  • Analyzing payment behavior in different regions.

About you

Skills and experience:

  • 3+ years of work experience in leading teams and driving performance in collections/operations/contact centers in related industry;

  • Strong leadership qualities, characterized above all by empathy, employee motivation and problem-solving;

  • Proven ability to work effectively with individual contributors, management, and cross departments;

  • Strong analytical skills;

  • Collaboration/Teamwork;

  • Communication and Listening;

  • Database management;

  • Statistical analysis;

  • Data mining;

  • Proficient level of SQL and Power BI;

  • Python for Data Analysis.

Company offer

The company offers:

  • The opportunity to work in a dynamic international company;

  • Opportunities for growth, realization of own ideas and further training;

  • Professional and attentive environment;

  • Other company benefits (home office models, learning & development platform, ect.).


  • Working in a fast-growing international finance company

  • Friendly atmosphere and supportive team

  • Flexible working hours

  • Possibility to work from home and from the office

  • Opportunities for growth, the realization of own ideas and further training

  • Access to LinkedIn learning with over 8000 courses

  • Professional and attentive environment

  • Competitive Fringe benefits

Ready for a new challenge?

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